Frequently asked questions

How long can I rent for?

You can rent our EcoMove Queen boxes for as long as you need! Whether you're moving from a one-bedroom apartment and only need them for a week, or you're renovating your home and require them for six months, we've got you covered. We're here to accommodate your needs, whatever they may be.

Why choose EcoMove Queen plastic rental boxes?

We deliver them right to your door, pre-assembled and ready for packing and stacking. Once you're done, we pick them up—no hassle, no waste. By renting instead of buying, you'll save time, effort, and reduce your environmental footprint.

What if I lose or break an EcoMove Queen box?

If a box is lost, stolen, or damaged by you or an external removal company, EcoMove Queen will charge a replacement fee of $25.00 per box. We highly recommend counting the boxes upon delivery, during transportation, and after your move. We understand that normal wear and tear can happen during your move, so there's no need to worry about that. If any issues arise, please contact us directly, and we'll review the situation.

Can I extend my hire period?

Absolutely! If you need the boxes longer than your initial order, just give us a call as soon as possible. We can usually arrange extensions for an additional fee. There's no need to rush or feel pressured to unpack on time—moving is stressful enough, and we're here to support you through it.

How will I know when my boxes will be delivered and picked up?

At EcoMove Queen, we understand the importance of precise delivery times. Our team finalizes the delivery schedule every afternoon for the following day. You’ll receive text message updates with your exact delivery time, and we take pride in our accuracy. If any unforeseen delays occur, you’ll be promptly notified with further updates. You can also reach out to our box rental team for assistance at any time.

Is delivery and pickup included in the price?

Yes, delivery and pickup of all EcoMove Queen supplies are included. If you’re within 10 km of 73 Banksia St, Botany, this service is free. A $20 fee applies for deliveries between 10 and 20 km. (Locations beyond 20 km are outside our service area.)