Terms and Conditions

Welcome to EcoMove Queen!

Welcome to EcoMove Queen, an eco-friendly moving solution. By using our website (www.ecomovequeen.com.au) and services, you agree to the following terms:

1. Service Overview

  • EcoMove Queen provides reusable plastic moving boxes for hire in Sydney. We deliver the boxes to your specified address and collect them from your new location after your move.

2. Rental Period

  • The rental period depends on the number of weeks you select, starting from the day of delivery.

  • If you need to extend the rental period, please contact us at least 24 hours before it ends. Extensions may incur additional fees.

3. Delivery and Collection

  • We deliver and collect boxes at the agreed times. Please ensure someone is available, or grant us access to your front porch to drop off and collect the boxes if no one is home.

  • Missed deliveries or collections may result in extra charges.

4. Lost or Damaged Boxes

  • Normal wear and tear of the boxes is expected, but you will be liable for replacement costs if any boxes are lost, stolen, or damaged during the rental period.

  • Replacement costs will be charged at $25 per box.

5. Payment Terms

  • All rental fees must be paid in full at the time of booking.

  • We accept card payment. Once payment is received, your booking will be confirmed.

  • Any additional charges (e.g., for rental extensions, missed deliveries/collections, or damaged boxes) will be invoiced separately and must be paid before the end of the rental period.

6. Cancellations and Refunds

  • You may cancel your booking up to 48 hours before the scheduled delivery date for a full refund.

  • Cancellations made less than 48 hours before delivery will incur a cancellation fee of $50.

  • No refunds will be given once the boxes have been delivered.

7. Customer Responsibilities

  • You are responsible for ensuring all rented items are returned in good condition.

  • You agree to provide accurate and complete information for delivery and collection.

  • Failure to return the boxes within the agreed rental period may result in additional charges of $2 per box, per week.

8. Privacy Policy

  • We respect your privacy. Any personal information collected during the rental process will be used solely for the purpose of providing our services.

Contact Us
If you have any questions about these Terms and Conditions, please contact us at:

EcoMove Queen
Email: info@ecomovequeen.com
Phone: 0406 128 357

Term & condition